This website (www.ByngoX.com) is owned and operated by ByngoX Technologies Pvt. Ltd.
ByngoX Company ("Company", "We", "Our", "Us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store and protect your information.
Information We Collect
We may collect your name, email address, phone number, shipping details, payment information and other details required to provide our services.
Information We Collect
Depending on the services you use, we may collect:
- Full Name
- Email Address
- Mobile Number
- Business Address
- Billing & Shipping Address
- GSTIN, PAN, IEC, CIN and other KYC information
- Company Details
- Shipment Information
- Pickup & Delivery Addresses
- Tracking Information
- Invoice & Payment Details
- IP Address, Browser & Device Information
- Cookies and Website Analytics
How We Collect Information
Information may be collected when you:
- Create an account.
- Request freight quotations.
- Book shipments.
- Upload shipping documents.
- Contact customer support.
- Communicate through Email, Phone or WhatsApp.
- Make online payments.
- Browse our website.
- Use our APIs or platform integrations.
How We Use Your Information
- Create and manage your account.
- Verify identity and business credentials.
- Generate freight quotations.
- Process shipment bookings.
- Coordinate logistics operations.
- Track shipments.
- Provide customer support.
- Generate invoices and process payments.
- Prevent fraud and improve platform security.
- Improve our services and user experience.
- Send service notifications and promotional communications.
Legal Basis of Processing
Your information may be processed based on:
- Your consent.
- Performance of a contract.
- Compliance with applicable laws.
- Legitimate business interests.
- Fraud prevention and security.
Cookies
Our website uses cookies and similar technologies to improve website functionality, maintain user sessions, remember preferences, analyse website traffic, enhance security and improve your browsing experience. You may disable cookies through your browser settings; however, certain features of the platform may not function properly.
Information Sharing
Your information may be shared with:
- Courier & Logistics Partners
- Freight Forwarders
- Transporters
- Warehouse Operators
- Airlines & Shipping Lines
- Payment Gateway Providers
- Cloud Hosting & Technology Partners
- Government & Regulatory Authorities
- Legal & Financial Advisors where required
We do not sell your personal information to third parties.
International Data Transfers
As ByngoX facilitates international logistics, shipment-related information may be shared with overseas logistics partners where necessary for processing international shipments. Appropriate safeguards are implemented wherever reasonably practicable.
Data Security
We implement commercially reasonable technical and organisational safeguards including encrypted communication, secure cloud infrastructure, access controls, role-based permissions, authentication, firewalls, backups and continuous monitoring to protect your information. However, no system can guarantee absolute security.
Data Retention
We retain personal, business and shipment information only for as long as necessary to provide our services, comply with applicable laws, resolve disputes, prevent fraud and fulfil legitimate business purposes.
Your Rights
- Access your personal information.
- Correct inaccurate information.
- Update business information.
- Request account deletion where legally permissible.
- Withdraw consent where applicable.
- Request information regarding processing activities.
Account Deletion
Users may request deletion of their account by contacting ByngoX. Certain information may continue to be retained where required for legal, taxation, accounting, fraud prevention or regulatory compliance.
Marketing Communications
We may send shipment notifications, invoices, operational updates, newsletters, promotional offers and product announcements. You may opt out of promotional communications at any time, although service-related communications may continue where necessary.
Third-Party Websites
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage users to review their respective privacy policies.
Children's Privacy
Our services are intended for business users only and are not directed toward individuals under eighteen (18) years of age.
Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. Revised versions will be published on this website along with the updated effective date. Continued use of our platform constitutes acceptance of the revised Privacy Policy.
Contact Information
Byngox Technologies Private Limited
Registered Office:
401, 4th Floor, Vishwasadan Building,
Janakpuri District Centre,
New Delhi – 110058, India
Website: www.byngox.com
Email: support@byngox.com
17. Consent
By accessing or using the Platform, creating an account, requesting quotations, booking logistics services or otherwise interacting with ByngoX, you acknowledge that you have read, understood and agreed to this Privacy Policy and consent to the collection, use, processing, storage and disclosure of your information as described herein, subject to applicable law.